If you experience any issues with your order, such as receiving a damaged or incorrect item, please reach out to our Customer Service Department right away. Send us an email including your order number, along with photos of the received rug and its back label. Our dedicated team will promptly escalate the matter to our Quality Check team for thorough investigation and work with you to find the most suitable resolution.

Once your order is shipped, we'll promptly send you an email containing a tracking number. This allows you to easily keep tabs on the whereabouts and progress of your package by visiting the website of the respective delivery company.

Kindly note that if an incorrect shipping address was provided during checkout, Rugmeup cannot be held responsible for any reimbursement. We highly recommend carefully reviewing all shipping details before finalizing your order to ensure accuracy.

In the event that you discover an error after placing your order, please promptly contact our support team. While we cannot guarantee changes once an order has been submitted, we will do our best to assist you.

Upon placing your order, you'll receive a confirmation email, and once your order is shipped, a shipping notice will be sent to you via email.

If you have any inquiries or concerns regarding the status of your package, please don't hesitate to reach out to our dedicated Customer Service Department at hello@rugmeup.com.

When a shipment is refused, please be aware that a specific fee will be deducted from the refund amount. To obtain further details on the process of refusing an order, please don't hesitate to contact our Support Team. They will provide you with the necessary information and assist you accordingly.

Regrettably, we currently do not provide expedited shipping services. Rest assured, once we initiate this program, we will promptly notify our valued customers.

We offer flat-rate shipping on orders under 300$ before tax

$24.99 for Eastern Canada

$29.99 for Western Canada

$29.99 for all USA (except Hawaii, Puerto Rico, Alaska and Yukon due to the remote area, are $99 regardless of the minimum spent)

All orders over $300 before tax received free delivery