Untangling the Threads of Curiosity - Frequently Asked Questions

How can we help?



What is the process for canceling my order?

After placing an order, customers will have a one-hour window to cancel their orders. To cancel your order, you can use the link provided in your order confirmation email. If you miss the cancellation window, please contact our Support Team for assistance.

Payments & billing

How do I get a copy of my receipt?

Upon submitting your order, an order confirmation email will be sent to you. In case you require an extra or replacement copy of the receipt, we can send it to you via email. To request the additional receipt, please contact our Support Team.

At what point will the payment be processed on my credit card?

Once you click the "Pay Now" button on the checkout page, your credit card will be immediately charged.

Which payment methods are accepted by Rugmeup?

For payment, we welcome the use of major credit cards such as VISA, MasterCard, American Express, and Discover. Additionally, you have the option to complete your purchase using PayPal or Apple Pay.

At what time can I expect to receive my refund?

Once we receive your returned merchandise and conduct an inspection to ensure it is in a clean and undamaged condition, we will initiate the refund process to the original payment method. After your return is delivered, please allow a processing time of 2-5 business days for the refund to be issued. It's important to note that it may take an additional 3-5 business days for your bank or credit card provider to reflect the refund on your statement.


Is there any variation in color and design among your rugs?

Ensuring utmost color accuracy, the images we showcase depict our rugs with precision. However, please bear in mind that discrepancies in color may arise due to individual monitor or screen settings, causing slight variations between the actual product and the photos displayed on our site.

What measures do you take to ensure the protection of my privacy?

We meticulously adhere to all online industry standards to safeguard customer security and privacy.

Is it possible to combine multiple offers?

Please note that promotions or offers cannot be combined with any other ongoing promotions or offers.

What is the process for updating my shipping address?

Please be aware that Rugmeup cannot assume responsibility for any reimbursement in the event of an incorrectly entered shipping address during checkout. We highly recommend carefully reviewing all shipping details before finalizing your order to ensure their accuracy.

If you discover an error after placing your order, please promptly contact our support team. Kindly note that we cannot guarantee any modifications once the order has been submitted.

If the dimensions of my rug differ from what is indicated on the website, should it be classified as a manufacturing defect?

Please note that there may be slight variations in lengths and widths compared to the published dimensions. While we strive to provide accurate measurements, it's important to acknowledge that some degree of variation is inherent and does not constitute a manufacturing defect. Due to the manufacturing and rolling-up processes involved, the dimensions of the rug may vary by up to 4%, which is a common occurrence throughout the industry. If you believe there is an exceptional difference between the size of the rug you received and the expected size, please contact our Customer Service for further assistance.

What is the process for making an exchange?

To facilitate an exchange, we kindly request that you initiate a new order for the item you wish to receive. Currently, we do not have a direct exchange program in place, and this is the most convenient method for exchanging items. Simultaneously, you will need to return the unwanted item to us in order to receive a refund for that particular order. For any specific inquiries regarding exchanges, please feel free to reach out to our customer service team at +1 (855) 722 – 1818

Are your rugs equipped with non-slip backings?

Please note that our rugs do come with rubber backings designed to prevent slippage but we highly recommend investing in a rug pad for your rug. A rug pad serves multiple purposes, including preventing slipping, enhancing the durability of your rug, and providing a softer feel. If you have pets, rest assured that our rug pads are pet-friendly. We suggest selecting a rug pad that is slightly larger than your rug, as any visible parts of the pad can be gently trimmed to fit accurately. Alternatively, if you prefer not to trim the rug pad, we suggest opting for a slightly smaller size than the rug.

Can the rug pads be safely machine washed?

Please note that our rug pads are not suitable for machine washing.

Are the rug pads suitable for outdoor usage?

While it is possible to utilize the rug pads outdoors, please be aware that doing so may reduce the anticipated lifespan of the product.

Are flame retardants used in the production of your products?

Our natural products, such as cotton and wool rugs, are not treated with flame retardants. The inherent properties of cotton, wool, and jute make them naturally fire-resistant. In the case of a wool rug, it will not ignite or cause a fire if burned; instead, its threads will char and then self-extinguish. Any charred threads can be easily remedied by gently trimming and brushing the affected area.

Would you suggest using carpet tape for securing the rugs?

We do not endorse the use of carpet tape. For those seeking to prevent rug slippage and achieve a smooth, wave-free appearance, we recommend considering the purchase of our rug pads.

Are Rugmeup Washable Rugs thick?

Our washable area rugs are designed to be relatively thinner. To prevent slipping and enhance the comfort of these rugs, we suggest using rug pads.

Is it possible to receive a sample of this particular rug?

Regrettably, we do not offer rug samples at this time.

Can your rugs be safely used on vinyl floors?

Our rugs are compatible with vinyl floors and can be safely placed on them.

Do the materials utilized in your rugs pose any health risks to humans and animals?

The composition of our rugs consists of chemical substances that are entirely safe for both humans and animals.

Which rug type would you recommend as the optimal choice for a bathroom that will also serve as a shower mat?

For a bathroom area that will also serve as a shower mat, we suggest considering our machine washable rugs as an excellent option. To ensure added safety and prevent slipping, we highly recommend utilizing a rug pad underneath.

Which runner size is the most appropriate for use as a stair runner?

Determining the ideal size for a stair runner is challenging as it primarily relies on the number of steps on your staircase. We offer various size runners that can fit most situations.

Which rug size would you recommend as the optimal choice for a bedroom rug to complement a queen size bed or a king-size bed?

To create an ideal fit under a king-size bed, we recommend opting for a rug size of 9' x 12'. This size generally works best to provide ample coverage and complement the dimensions of the bed. 8x10 would be a great option for a queen size bed.

When shipping our rugs, do they come in a long roll or are they folded?

Our rugs are typically shipped in a rolled-up format. In certain cases, for exceptionally large items, there may be a need to fold them for shipping purposes. However, this is a rare occurrence and not commonly encountered.

If you are in search of a dining room rug to be placed underneath your table, what size should you consider?

For an optimal dining room rug placement under your table, it is recommended to have a rug that extends approximately four feet beyond the dimensions of your table. This allows for 18 to 24 inches of rug space on each side, ensuring that you and your guests can comfortably slide chairs out without concerns of the chairs slipping off the rug's edge. A rug that is too small can lead to chair scratching the floor, entanglement with the rug's edge, and discomfort, as well as frustration when attempting to slide the chair back in place.

To determine the appropriate rug size, start by measuring your table's dimensions. Then, add an extra 36 to 48 inches to each measurement, taking into account any extension leaves used to expand your table. In most cases, an 8x10 or 9x12 rug will provide ample coverage for your dining area, allowing sufficient room for your chairs.

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